To be recognized by our clients and the janitorial industry as a dynamic, employee-centric organization that empowers our team to deliver leading-edge solutions in a manner that creates value for our clients.
M&T Cleaning Solutions, LLC is committed to providing quality janitorial services that deliver the highest levels of customer satisfaction by following 5 simple Service Standards:
1. Customer Service - We believe in good old fashion customer service and not one size fits all, therefore we assign a dedicated Project Manager to be available for each of our customers 24/7 to ensure open communication at all times and design a customized cleaning plan to fit our customer's needs and budget.
2. Integrity - We do not sacrifice our integrity and high ethical standards with our quest for growth. We do what we say we will do, we will never promise something we can’t deliver.
3. Professionalism - We are proud of our company, our work, and our employees. We recruit people who share our core values. We invest in their training, motivation, and advanced cleaning technology.
4. Superior Service - At M&T Cleaning Solutions we must strive to be the best. This means paying attention to detail and meeting the needs of our customers, present, and future by receiving the same superior workmanship and attention to detail that we would expect for our own homes or business.
5. Teamwork - We are one team united in our dedication to delivering service excellence. Each member contributed to our success by respecting others and upholding individual commitments. The achievement of the team is paramount and rises above individual agendas. We understand that in a culture where success is a goal, it is important to celebrate our victories as a team.
CLEANING FOR WELLNESS
We believe that cleaning to create a productive and healthy work environment should be an important part of an overall employee wellness program. Our obsession with cleaning measures not only appearance, but also health and safety, sustainability, productivity, and asset preservation. M&T Cleaning Solutions' quality is not only a reflection of the processes we employ but also of the tools we use. We utilize the highest quality cleaning products, tools, and equipment to aid in the removal of building contaminants by implementing our CDS Cleaning Program - Cleaning, Disinfecting, and Sanitizing Cleaning Program.
PRIVATE AND LOCALLY OWN
M&T Cleaning Solutions is a privately owned and family operated by husband and wife team. We work for our clients, not for quarterly results, private equity, or uninterested shareholders. This allows us to be responsive, flexible, and client and employee focused. The goals we set for the company always take into consideration the best long-term interest of our clients rather than the short-term interest of financial pressures.
Locally based cleaning services help our local economy. When two local based companies, (like M&T Cleaning Solutions and your business), form a working relationship we are both helping to stimulate our local economy. Some of the benefits of dealing with a made in Florida cleaning service include:
We pay both local and state taxes to Florida.
Our profits are reinvested locally.
M&T creates jobs for local Floridian residents.
Conversely, National cleaning companies effectively take money out of our state and local economy. Their profits go to their shareholders and don't strive to provide stable careers for Florida people. Together, we can give a boost to our local economy and enjoy all that our great state has to offer.
FLAT MANAGEMENT STRUCTURE
By keeping our organizational structure flat and assigning a Project Manager to each facility to make decisions, we ensure that our clients are never more than “two steps” away from an ultimate decision-maker. The benefits to our clients are faster response times, quicker decision making, and greater support. With our structure, you can be assured that when you are talking to your assing Project Manager, you are talking to a person that has the authority to meet your needs.
M&T Cleaning Solutions utilizes the data collected from our quality assurance program, lessons learned, and client feedback in order to assess current processes, identify systems not functioning effectively, and then develop a smart and sustainable plan for improvement—therefore eliminating the root cause. The outcome is a high level of service over an extended period of time.
We think about diversity on multiple levels: People, Business, and Spend. People with different experiences thought processes, and backgrounds give our business a distinct advantage. We rely on their individual and collective brainpower to craft our business strategies. Our business is also diverse in the sectors in which we do business.
Safety is at the forefront of everything we do. Our approach doesn’t just look at the safety of our employees, but also the people occupying your facilities and the guests coming in and out. Success is never achieved if a person is hurt while executing our work. As an experienced building service provider, we are vigilant in ensuring that your facility faces minimal opportunities for accidents. We thoroughly train our employees to ensure services are provided safely within your environment.